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App Broker Forum

Forum Posts

Solved Site Feedback Permissions

i am trying to limit access for the person handling submitted Site Feedback in App Portal. Site Feedback exists under the Communication tab but when I provide the user only R/W/D permissions under Site Communication they cant see Site Feedback but th...

dbeckner by Level 10 Champion
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Solved License Exceeded Workflow Intermittently Triggering

In App Portal 2018 R1 I am seeing an issue with a License Exceeded workflow. This workflow has 1 level and 1 condition. The condition is that if a license is exceeded then trigger the workflow. These products have licenses available, but sometimes it...

dbeckner by Level 10 Champion
  • 2 replies
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Show new items search

For the "Show new items search", is there a way to filter the results more than just setting the day limit?For example, can we also filter in/out folders?  We have production and non-production categories, and for that reason if we were going to use ...

Solved Confirming Install for ServiceNow Ticket Closure

Could someone please help me understand how App Broker, when using ServiceNow as the front end, confirms software has been successfully installed and therefore closes the ServiceNow request/ticket? A customer is looking for details on how this works....

Solved ServiceNow Authentication Error with App Broker

A customer has the ServiceNow connection set up (to be used as the front end ui, with App Broker as the backend) with App Broker and the tests pass and catalog items sync to ServiceNow, but the ServiceNow admin has brought to my attention that there ...

Solved How to display a lot of Catalog Items in ServiceNow

A customer implementing App Broker is looking to import around 700 Catalog Items into the tool, and is using it with ServiceNow as the front end. It looks as though the only way to display catalog items in ServiceNow that are mapped to their counterp...