Iād like to include the ITSM ticket# in the approval notification sent to the requester if possible. I know how to add the ##variable## to the body of the email but Iām not able to find anything that would reference the ticket# (RF117881 in the example attached) in the GETRESOLVEDREQUESTVARIBLES list. Flexera Services suggested trying ##RECORD_ID## but that didn't work. Does anyone have any other suggestions?
āJul 02, 2019 06:52 AM
While there is a variable named ##Record_ID## in App Portal, this variable will only be resolved during ITSM action invocation.. The variable is not available to notifications. Unfortunately, I can't think of any other way to add the value into a notification.
āJul 02, 2019 08:57 AM
While there is a variable named ##Record_ID## in App Portal, this variable will only be resolved during ITSM action invocation.. The variable is not available to notifications. Unfortunately, I can't think of any other way to add the value into a notification.
āJul 02, 2019 08:57 AM
Thank you, CharlesW.
āJul 02, 2019 11:58 AM
Also, just to be sure, the variable name in this case is ##RECORD_ID##, not ##Record_ID##. Variable names are case-sensitive.
āJul 02, 2019 01:31 PM
I tried ##RECORD_ID## as well with the same result. Only the variable text is returned in the Notification.
āJul 02, 2019 01:35 PM