Unhandled Exception error on sybmit

[TeriStevenson]

A few users are receiving this error message when they submit their request in App Portal.  I don't have a CatalogItem.png in the folder mentioned - should it be there or is something else causing this error?  Has anyone seen it?  It only occurs sporadically, most users are able to submit fine regardless of what catalog item they are submitting.

Unhandled Exception https://itappprtprd01.utility.pge.com/esd/Backgrounds/Packages/CatalogItem.png The controller for path '/esd/Backgrounds/Packages/CatalogItem.png' was not found or does not implement IController. at System.Web.Mvc.DefaultControllerFactory.GetControllerInstance(RequestContext requestContext, Type controllerType)
at System.Web.Mvc.DefaultControllerFactory.CreateController(RequestContext requestContext, String controllerName)
at System.Web.Mvc.MvcHandler.ProcessRequestInit(HttpContextBase httpContext, IController& controller, IControllerFactory& factory)
at System.Web.Mvc.MvcHandler.BeginProcessRequest(HttpContextBase httpContext, AsyncCallback callback, Object state)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

[CharlesW · Accepted solution]

Well, I would expect to see it in the path from the exception (it is in my "clean" environment).. With that being said, I'd not think that a missing file would cause an issue when submitting a request.. Mostly likely a red herring. Just to be sure, I'd copy the file web/Images/default-box-small.png, rename it to CatalogItem.png, and put it into web/Backgrounds/Packages. default-box-small.png is what App Broker uses if it can not find CatalogItem.png. Beyond that, just keep an eye open for other errors in the logs.

[TeriStevenson]

Thanks Charles.  I just copied that over and renamed.  I'll watch for any future errors.  It does seem to be an anomaly of some sort.