After connecting a dev App Broker instance to an upgraded (New York) instance of ServiceNow, we are seeing successful tests of the connection in the AB UI, but when trying to sync the catalogs an error shows up in the ServiceNowIntegration.log stating "Failed to connect to ServiceNow to create Catalog. Error Details: ServiceNow connection settings are not valid. Error Message: The remote server returned an error: (401) Unauthorized." To me this seems like an issue on the ServiceNow side of things. Any advice on what to check for to resolve this?
‎Feb 07, 2020 12:56 PM
‎Feb 07, 2020 02:52 PM
‎Feb 07, 2020 02:57 PM
As mentioned, New York is unsupported at this time (I'm sure you are just testing 🙂 ) .. With that being said, I integrated an instance of new York with App Portal 2019 R1, and I do not see any issues when syncing. If you are seeing a 401, then to to ITSM integration in App Portal, and try resetting the user name and password for the configuration for "the Catalog import set management service, as seen below:
After doing this, restart the ESD Service.
‎Feb 10, 2020 02:21 PM