Possible for a software authorizer to ask the end user a question within their request?

[a_cutler2]

A customer is on App Broker 2022 R1 without using ServiceNow as the front end and is hoping there is a way to configure things to allow someone to ask the end user a question when that person receives a a software authorization? The attached screenshot shows where the customer was hoping this capability could be utilized, by having a column next to the existing ones (General, Approval Status, Notes etc.) called "Ask a Question" or something similar. 

I would try to figure this out on my own, but I don't yet have access to a test instance of AB so I'm hoping you fine folk can assist. Thanks!

[jdempsey · Accepted solution]

There is no way to dynamically add a "question" like what you see during the checkout flow.  However, an approver can use the "Request Info" button (as seen here) to ask a free-form question and "Notify Requester".  The requester would then receive an email with a link to respond.  All of this correspondence is then added to the Request Notes, which can be seen on the Notes tab of the request properties.

Can you expand a bit on the actual use case for this?  I'm just wondering if this could be done in a different way, depending on exactly what they are trying to accomplish with it.

[a_cutler2]

Thanks Jim. I informed the customer of this and asked for more information about the use case in question, but I haven't heard anything back. I think the use of the Request Info button is probably the solution they are looking for though. Thanks!