A customer wants to start testing Reclamation, but when I look at their App Portal environment the Compliance Management tab is missing on the left hand side of the tool. When I looked they had just connected to FNMS. Does it take some time after connecting to FNMS for this option to appear or is this probably an issue related to the App Portal license?
‎Nov 19, 2019 09:58 AM
‎Nov 19, 2019 12:22 PM
Thanks Charles. We confirmed that the user had full permissions under Compliance Management under admin security (and had full permissions on everything else as well) I will try an iisreset, but will most likely be opening a ticket as well.
‎Nov 27, 2019 12:31 PM
I was also going to suggest an IISReset/ESDService restart. Do you see any errors related to the FNMS integration? That is usually the most common cause of not seeing that tab. If there are problems with the FNMS integration, that tab will not appear, regardless of the user's administrative permissions.
‎Dec 05, 2019 02:04 PM