Categories not showing under Browse Catalog

[TeriStevenson]

I just upgraded 2021 R2 over a 2019 R1 database.  Everything seems to be working except for the categories. When on the Browse Catalog tab none of the categories are not showing.  The user.log has no errors, AD logs have no errors, I've deleted cache, reset IIS and stopped/started the ESD service.

I'm not sure what else to check for this.

[CharlesW]

Teri,
   This sounds like a known issue. Can you try applying the new _Layout.cshtm, which can be found in the following KB, to see if this resolves your issue?

https://community.flexera.com/t5/App-Broker-Internal-Knowledge/Web-UI-issues-after-upgrading-to-App-Broker-2021-R1-or-2022-R2/ta-p/241714

[CharlesW]

the URL to the KB has "internal" in it, so if you can't access it, I've attached the file to this post.  

To apply, do the following:

1. In the directory <install Dir>\Web\Views\Shared rename the file _Layout.cshtml to _Layout.cshtml.bak.
2. Copy the attached file into <install Dir>\Web\Views\Shared.
3. Perform an iisreset

[TeriStevenson]

Shoot - I was hoping that would fix it but the categories are still not showing

[CharlesW]

I can't really think of anything else that would cause this.. If you open developer tools (F12) do you see any errors under the console tab? Just to confirm, you are seeing the browse catalog tab, but are simply not seeing the categories, correct? Same for all user accounts? Do you have category security defined on your categories?

[TeriStevenson]

There isn't any security defined but I am seeing jquery errors using developer tools.  Attached a screenshot.  Should I log a support ticket?

[CharlesW · Accepted solution]

Thanks for the screen capture.. I'm still seeing a reference to https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js, which should not have been the case. I looked at the file I sent to you, and found that it was not the correct version of the file (at least the KB was internal :)). Anyways, try the attached file instead. I confirmed that this should be correct.

[TeriStevenson]

The new file fixed it.  Thanks Charles!