cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Automatically Cancel Remedy Ticket if App Broker Catalog Item Request is Cancelled

dbeckner
By Level 10 Champion
Level 10 Champion

Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?

(1) Solution

Sure.  You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

View solution in original post

(1) Reply

Sure.  You'd set up an ITSM operation to update the ticket to the canceled state and put that action on the On Cancel event within App Broker.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".