"Repackager has stopped working" - Windows 8.1

[jlaprade]

I am trying to repackage an application using a clean Windows 8.1 client with remote repackager but after it starts reading windows sxs it just crashes with the message "repackager has stopped working"
Looking at the event logs shows the following:

Faulting application name: Repack.exe, version: 12.0.0.1053, time stamp: 0x52fd573c
Faulting module name: MSVCRT.dll, version: 7.0.9600.16384, time stamp: 0x52158ff5
Exception code: 0xc0000005
Fault offset: 0x0000b9fe
Faulting process id: 0xb34
Faulting application start time: 0x01cf69fc62910324
Faulting application path: \\172.22.27.54\repackager\Repack.exe
Faulting module path: C:\WINDOWS\system32\MSVCRT.dll
Report Id: d23e0d1e-d5ef-11e3-9728-1803731f7302
Faulting package full name:
Faulting package-relative application ID:

Has anyone seen this error before? This happens with any application I try to repackage on 32 bit windows 8.1.
This is a brand new windows 8.1 installation that is fully current with updates.

[jaybee96]

Hi ,

I've got the same issue and got a reply from Flexera that this appears to be a bug.
This only happens with the 32bit Windows 8.1 edition.

(not with the 64bit version)

Hopefully they will fix this issue soon since more customers are migrating to Windows 8.1 now.

[Alpesh]

Hi,

There is a beta fix available for this issue. Please contact support to get the fix.

Thanks!

[jaybee96]

Hi Alpesh,

Looking forward to the beta fix.

Jeroen

[dinozilla]

Hi all,

Can anyone share about how/who we can contact to on the fix?
Thanks

[Evan_Border]

dinozilla wrote:
Hi all,

Can anyone share about how/who we can contact to on the fix?
Thanks

In order to receive the fix, you should contact Flexera Software support.
See the following KB article on how to create a Flexera Software support account:
https://flexeracommunity.force.com/customer/CCLoginRequest
flexeracommunity.force.com/customer/CCLoginRequest

See the following KB article on how best to use Flexera Software support:
http://www.flexerasoftware.com/support/how-to-use


Note: AdminStudio 2014's Repackaging Wizard works with Windows 8.1, so you may want to update to the latest version. Most of our customers are on maintenance, which means that there is no additional charge for updating to the latest release.