What log file to look in for this error?

[pauljensen]

I did an OS Snapshot on a machine, and it completed successfully.

When I go to import that in to my Application Manger, I right click on the group, and select Import Package, browse to and select the *.osc file, it starts to import and immediately fails, with no specific error message, error code, or indication what happened.

There must be a log file somewhere that tells me why it is failing.

[Cary_R]

Hi Paul,

Via:

http://kb.flexerasoftware.com/selfservice/viewContent.do?externalId=Q110847

First set the registry key:

[HKLM\Software\InstallShield\AdminStudio]

DebugLogLevel="3"

With this set, the various tools in AdminStudio generally create a logfile that's name the same as its executable, just with *.log instead of *.exe. So in this case you'll debug failed package imports with:

C:\program files\AdminStudio\9.5\ConflictSolver\ISCMIDE.log

Now, I'm not aware of anything that will crash a snapshot import, so hopefully this has something relevant in it.

--Cary