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sneha_k
Flexera beginner

License renewal on new machine

My Machine got corrupted needs to be destroyed Hence lost the Adminstudio 2018  licensed version.
0A27-E151-3755-4341 is the key.
Need your assistance in release from previous machine 10.236.57.186 and activating the License in the new machine 10.236.57.80.

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3 Replies
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Flexera tjohnson1
Flexera

Re: License renewal on new machine

You will want to open a support case to have the key unlocked for use on a new machine. The following article explains how to open a support case: https://community.flexera.com/t5/Using-the-Case-Portal/Support-Contacts/ta-p/94684
sneha_k
Flexera beginner

Re: License renewal on new machine

There are only contact numbers, which I am unable to place a call.

Could you please help with mail id or proper channel.

My work has stuck due to Installasheild  License activation, I have raised this problem with "SupportSurvey@flexera.com" on Sep 2nd 2018 , please try to understand and reply asap.

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Flexera tjohnson1
Flexera

Re: License renewal on new machine

If your company owns a valid maintenance plan you can open a case through the community by going to Get Support->Open a Case. The email address for support is support <at> flexera <dot> com