Summary This KB article addresses the issue where FNMS only allows operators/admins to add one corporate unit/cost center/location/category to a role. Symptoms FlexNet Manager Suite only allows operators/admins to add one corporate unit/cost center/location/category to a role. Resolution An enhancement request has been raised to enable users to add multiple enterprise groups to roles. ... View more

Summary This article assists with the query: 'How Do I Find a Partner Organisation?' Question How do I find a partner organisation to assist as a solution provider or distributor? Answer You can find a partner for your product area and region using the following URL: http://www.flexerasoftware.com/enterprise/partners/find-partner/ Additional Information At the moment the country 'Russia' is not listed under the SLO Product Area, but there are partner organisations available. ... View more

Summary This article details the behaviour of the FlexNet Inventory Agent when a computer is shutdown, put in standby (sleep mode) or hibernate Question What is the FlexNet Inventory Agent behaviour when a computer is shutdown, put in standby (sleep mode) or hibernate? Answer The Inventory Agent installs two services (ndtask ? the agents task launcher; mgsusageag ? The usage tracking agent) which are automatically started after a successful installation and, on every system boot (reference: FlexNet Inventory Agent And MDs.pdf, available from the Online Help). Shutdown When a computer is shut down, the agent will stop. But in the Agent Inventory Schedule (located under Discovery & Inventory > Settings in the FNMS user interface), you can enable the option 'Run last missed event', among other settings. Standby (Sleep Mode) / Suspended (VM) When a computer is in standby, it is saving or 'suspending' the current computer's state (including open programs and their last activity) in RAM, keeping the computer in low power mode. All programs resume upon wake, and this is the case for an Agent scan. Hibernate This mode is the same as standby, except the state is saved on the HDD and the computer is not in low power mode. Again, the Agent should resume a scan upon wake. ... View more

Summary This article discusses a known Discovery & Inventory rule issue, where the rule shows an incorrect day selection when scheduling weekly frequency Symptoms When setting the frequency to Weekly in the Rule Builder, Sunday is checked by default. You uncheck Sunday, select another day instead and then save the rule. The next time you look at that rule, the day you want is checked but so is Sunday, despite saving the rule. Cause The beaconpolicy.xml contains the correct selection so the back-end policy functionality does update and work correctly, but the Web User Interface does not reflect this. Steps To Reproduce Steps to reproduce: 1. Create or edit a Discovery & Inventory rule 2. On the "schedule" step select weekly. 3. Uncheck Sunday, check another day and then save. 4. Edit the same rule and go to the "schedule" step. Notice that now the new day you checked and Sunday are selected. Resolution Despite the Web User Interface showing that Sunday is checked, as long as you've edited the rule and saved it, the schedule will actually run on the day you've selected and not Sunday. This is a known issue and will be corrected at some point in a future release. ... View more

Summary This article answers how long before a user's session expires / times out within FNMS On-Demand (cloud). Question When does a user's web browser session expire or time out in FlexNet Manager Suite Cloud? Answer The current time-out length, which is tied to the user?s session cookie, is set to expire after 12 hours. This does not apply to 'on-premises' versions. ... View more

Summary This article provides the earliest version of App Portal which supports SCCM (System Center Configuration Manager) 1602. Question Is SCCM version 1602 supported in App Portal? Answer Yes, it is supported in App Portal 2015 R2, Service Pack D 10.0.4 version. For more information, please read the Release Notes: http://helpnet.flexerasoftware.com/appportal/AppPortal2015R2SP4ReleaseNotes.pdf Future updates to SCCM Current Branch will also be supported by App Portal 2015 R2 Service Pack D and later. ... View more

Summary This KB article addresses the issue where, while using a proxy server, the Beacon will fail to get account details for an AWS (Amazon Web Services) inventory import. Applies to FNMS 2018 R2 On-Premise only. Symptoms While using a proxy server, the Inventory Beacon will fail to get the account details for an Amazon Web Services inventory import. In the importer.log you will encounter the following error message: [ERROR] Name resolution failure attempting to reach service in region us-east-1 (as supplied to the -Region parameter or from configured shell default). Unable to connect to the remote server. The region stated in this example, us-east-1, can be different and is not specific to the issue. Steps To Reproduce Create an AWS PowerShell connection as outlined by the Online Help article 'Managing AWS EC2 Connections', ensuring all pre-requisites are in place. Select the Use Proxy check box and enter the details as directed in the article. Initiate the task and track the error in the importer.log on the Inventory Beacon located: C:\ProgramData\Flexera Software\Compliance\Logging\ComplianceReader Resolution To install the hotfix, you must have installed the on-premises edition of FlexNet Manager Suite 2018 R2. To download the hotfix, which is called '', follow the below steps: Login to the Product and License Center (PLC). Either access it directly or via the Customer Community Portal by selecting Downloads. Under 'Your Downloads' select 'FlexNet Manager Platform' and then 'FlexNet Manager Suite 2018 R2'. Expand 'FlexNet Manager Suite Hotfix 2018R2-01' to download 'FlexNet Manager Suite Hotfix 2018R2-01.zip' Note: the hotfix contains a readme.txt and a PDF - please ensure you have read both before proceeding. Workaround N/A. Additional Information This applies to FNMS 2018 R2 On-Premises only. ... View more

Summary This KB article addresses an issue where filtering or sorting the 'Recommended change' column displays an error message and the webui.log will contain the following error: 'Cannot query a data store using criterion "[RecommendedChange]"' Symptoms When trying to access the Recommended License Changes page in the Web UI an error message will be received stating 'An error has occurred while retrieving information; you may need to refresh the page.' Steps To Reproduce 1. Open FlexNet Manager Suite; 2. Select License Compliance -> Recommended License Changes page; 3. Sort or filter Recommended change column or apply a search. At this point an error message will be returned. 4. The issue can be confirmed by examining the WebUI.log located: C:\ProgramData\Flexera Software\Compliance\Logging\WebUI The error will begin with the following two lines: [ERROR 2015-08-18 16:26:25,708 68684ms UiHelper_Grid ] Error retrieving data System.ArgumentException: Cannot query a data store using criterion "[RecommendedChange]" that uses a non-persistent property 'RecommendedChange'. Resolution This bug is fixed in FlexNet Manager Suite 2018 R1. Workaround There is no known workaround. ... View more

Summary This article addresses the issue of missing vendor daemons, license servers or features when editing or running a report. This typically occurs after updating the license. Symptoms After updating the license, you proceed to edit or run a report, and find there are missing vendor daemons, license servers or features. Cause When you register a new vendor daemon and begin to import report logs to monitor the daemon, because this is not on the license, FlexNet Manager 'stamps' on the report log that this is not licensed. After you have updated the license, re-importing the report logs removes the stamp. Resolution After updating the license, you need to re-import the report logs. Information on how to update your license is detailed under Editing License Files on page 51 of the 15.5 User Guide. To test the resolution: 1. Download one report log (Reports > Report Logs) using the download feature. 2. Once downloaded, select it again and delete. 3. Now select Choose File and Import. 4. On the Reports tab, select Classic, select the report you were attempting to run and click Edit. 5. Select Next until you reach Step 2 (Feature Selection). Is the vendor daemon, license server or feature present? If this is now resolved, follow the steps above for all report logs affected. Additional Information You may also see an alert in the Alerts or Summary tab stating: "Vendor Daemon Not Licensed". If not present, it can be configured from the Alerts tab to allow quicker detection. Any report logs imported after the license was updated, will not need to be re-imported. If there are no report logs listed then there will be no report data. This would then appear to be a rotation issue and the next step would be to look at the license server, to see if there's been a rotation. ... View more

Summary This article addresses how to view the number and list of active servers as calculated in FNMS. Synopsis How can you view the number and list of active servers as determined within FNMS? Discussion You can view the number of active servers from the within the WebUI by either selecting: a) Settings (cogs icon on top right) > FlexNet Manager Suite License The information will be displayed under Licensed products provided you are using the latest license model. Customers using the old license model, which still views Adobe as a separate blade for example, will have to use the alternative methods below (see Workaround also). b) Entering the following URL (adding your own domain): http://yourdomain.com/Suite/YourFNMPLicense/ActiveServersList If for whatever reason you cannot access the UI, the alternative method is running the following SQL view from your compliance database: --List of Active Servers: SELECT * FROM ComplianceServersActiveList --Number of Active Servers: SELECT COUNT(*) FROM ComplianceServersActiveList ... View more

Summary This article addresses the query of whether existing license records are affected by PURL library updates. Answer When the SKU or PURL libraries are updated, these changes are not automatically applied to licenses. To apply these changes, the user needs to navigate to License Compliance > Recommended License Changes. From this page the user can select which changes he or she wishes to apply. Additional Information Online help: Licenses > Recommended License Changes ... View more

Summary This article addresses the following error: "Failed to login to the Flexera Service Gateway" Symptoms When attempting to apply the registration between FlexNet Manager Suite web API and Flexera Service Gateway, you receive the following error stating: "Failed to login to the Flexera Service Gateway" Cause When registering, the gateway uses a default set of credentials. Resolution The gateway uses the following credentials by default: Username = admin Password = password Additional Information Please see Registering FlexNet Manager Suite Web API With Flexera Service Gateway in the Online Help for more information. ... View more

Summary This article addresses the difference between Oracle Database (Unknown Component) and Unspecified Edition Question What is the difference between Oracle Database (Unknown Component) and Unspecified Edition? Answer In response to issues with recognition of Oracle Database, the following classifications were specified in the ARL: 1. Oracle Database (Unknown Component) These are the replacements for the "unknown component/edition" records. The evidence here included too wide a range of items. Some of them were more than unknown components. They were clearly indicating an Oracle Database or some other component. When you see Unknown Component now, this means that it's unrecognized evidence that's not linked to a database, which should not be considered as a risk (Nicolas Rousseau: 2022/06/02: the Oracle Database unknown component will be soon classified as component, and no longer as commercial). 2. Oracle Database Unspecified Edition, e.g. "Oracle Database 10g R2", these are new to the ARL, and contain the evidence from the unknown component records that clearly indicate the presence of an Oracle Database, but do not have the edition. When we can see the evidence indicating an Oracle Database we need to be clear that is what we see. All of our focus should be put on these classifications, because it means that evidence has been found suggesting the presence of a database and there's an issue with the inventory. These changes should provide a much clearer set of results from the ARL than was previously being generated. ... View more

Summary This article explains what Oracle LMS audit evidence is, what it's used for and what determines the output of the data displayed. Question What is the Oracle LMS audit evidence and what permissions are required to download it? Answer Regardless of the inventory collection method selected for discovery and inventory, FlexNet Manager Suite collects Oracle LMS (License Management Services) data for every Oracle database instance. The LMS data has the details (grouped into CSV files) about the listed Oracle database instances. You can download and send this data to Oracle to satisfy an Oracle audit - as shown in the below screenshot inside the red box. This LMS data is collected using scripts provided by Oracle's LMS team. Flexera does not have any control over what the scripts query or the format of the CSV files which display the data. If you wish to display the data in a different format, then other than speaking with Oracle directly, you can use our Report Builder to produce custom reports. Additional Information From FNMS 2017 R1 onwards, the data is displayed only for roles with the following permission: Troubleshooting: advanced access and log downloads = "Allow" Earlier versions of FNMS require the 'Normal' privilege for 'Inventory devices' in order to download the Oracle audit evidence. ... View more

Summary This article addresses the error: '[ensure] ...the Windows Service Control Manager port 135 is open for remote connections.' Symptoms The following message would seem to indicate that access to port 135 is required for remote execution operations: "...[INFO ] Failed to gather hardware and software inventory for device XXXX. Invalid credentials or other remote connection issues mean that the platform type cannot be determined. Ensure that specified credentials are valid, and (on non-Windows platforms) the SSH port 22, or the Windows Service Control Manager port 135, is open for remote connections." Cause Firstly the log is providing incorrect information because port 135 is actually not required - this is a known issue. However, the error is being received because of another issue: File and Printer Sharing is disabled on the device. Resolution You need file and printer sharing enabled for remote execution to work, and this uses port 139 which will need to opened. ... View more