About msmith4

msmith4 · ‎Dec 09, 2020

Thanks for the suggestion - however the device is bringing in both SCCM and Flexera inventory as well as Raw Software Usage (RSU) from the Flexera agent. The RSU shows data for many applications, just not the application in question. This is occurring on many devices so leaving us a bit baffled. We have also looked at the usageagent.log for this particular device to review if a session has been cached for any of these products and do not see these entries. There are no UNKNOWN PRODUCT or KNOWN PRODUCT entries for any of the components of Office Standard. Only that the MSI product has been added to cache, which does not appear to be due to usage, but almost like a pre-caching activity.

msmith4 · ‎Dec 09, 2020

Yes we are bringing in data from SCCM, but have also rolled out the SCCM 2020 R1 agent (v15) to our PCs, which is configured to bring in usage data. The particular device that we are using as an example has raw software usage associated, just does not show any executables associate with Office Standard 2016 (excel, word, powerpoint, etc.). The last used date for the application is recent on many of the PCs that have the software installed - just no raw software usage to back up the conclusion. There are other devices that have Office Standard 2016 installed that is showing raw software usage, so do not believe that it is associated with the inability to tie .exe to an application in the ARL. If we look at last used date we draw one conclusion, if we look at raw software usage, we draw another conclusion. This is going to result in a lack of trust for the tool/data as we make enterprise-wide recommendations using this data. We are presenting this data to our leadership very soon with recommendations but struggling to understand the story well enough due to the data.

msmith4 · ‎Dec 08, 2020

We have recently implemented raw software usage using the 2020 R1 client. As part of the data analysis, we show some devices not reporting in raw software usage for a particular application. However, when looking at the inventory for the device, the last used date is populated with a recent date (i.e. 12/5/2020) for the same application. In reviewing the usageagent.log on a device, we see that the product is cached, however we do not see any UNKNOWN PRODUCT or KNOWN PRODUCT entries for the executables (excel.exe, winword.exe, etc.) which to us would contribute to usage. In this case, we are not understanding where the last used date is coming from. We understand that it is from inventory but would like a definition of how it is calculated. This is critical for us to understand so that we know if we are able to rely on the raw software usage that is being returned. We did check that raw software usage for this application is being returned on other devices. This is not a single device issue but rather one that we are seeing on 1000+ devices.

msmith4 · ‎Nov 03, 2020

@ChrisG - yeah we are seeing other changes happening that are indeed embedded in the mgssetup.ini file. It appears the install is creating all the options with default values, just not updating them with the values in the .ini file. We were able to embed the manual mapper values that we want to include in .ini file and all of those are created as outlined. However, the useManualMapper value (under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Usage Agent\CurrentVersion) the is not being updated from the [Usage Agent] section, therefore remains as false. We have also opened a ticket with support to hopefully seek resolution but wanted to see if anyone from the community had a similar experience. +@rclark0

msmith4 · ‎Nov 02, 2020

We are using the 2020 R1 agent with our install of 2019 R2 (on-premise). What we are finding is that the usage configuration settings are being created from the out of box 2020 R1 agent and the values that we are defining in the mgssetup.ini file are not updating the registry. Therefore, things like useManualMapper are set to False, where we have it set to True. This is also true for useMSI, UseAddRemove, etc. Has the process changed with the 2020 R1 agent? Our understanding is that to change these value settings we include them in the [Usage Agent] section on the mgssetup.ini file. For instance, we have UseManualMapper set up as: desc4=UseManualMapper val4=True Post install, the value remains False. Has anyone been able to get this functionality to successfully work? If so, could you please share the details?

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Re: Application last used date is populated as a recent date, but the .exe is not showing raw softwa...

Re: Application last used date is populated as a recent date, but the .exe is not showing raw softwa...

Application last used date is populated as a recent date, but the .exe is not showing raw software u...

Re: Application usage metering using the FlexNet inventory agent

Re: Application usage metering using the FlexNet inventory agent

Re: Application last used date is populated as a recent date, but the .exe is not showing raw softwa...

Re: Application last used date is populated as a recent date, but the .exe is not showing raw softwa...

Application last used date is populated as a recent date, but the .exe is not showing raw software u...

Re: Application usage metering using the FlexNet inventory agent

Re: Application usage metering using the FlexNet inventory agent