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chirag_sharma2
Frequent contributor
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Jan 25, 2021
10:04 AM
Yes @kclausen , Support is saying that M1 based Macs do have no BIOS/boot ROM. No MGS_BIOS class data is written to an NDI as the result. Since that is where the agent retrieves the information, no serial number is inventoried.
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Jan 25, 2021
09:31 AM
Hi @kclausen FlexNet Manager Suite 2020 R2 Part Number: 16.0.0. Best, Chirag
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Jan 20, 2021
08:00 AM
2 Kudos
Flexera agent is not tracking Serial Number of M1 based macs because they do not have bios/boot rom. No mgs_bios class data is written to an ndi as the result. since that is where the agent retrieves the information, no serial number is inventoried. Anybody has any solution? Is it the problem with Apple or a design issue with Agent ?
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Nov 13, 2020
04:44 AM
Hi @flexeranoob We are not using msi for MAC. There is an option to download PKG file for MAC in FNMS which can be deployed using JAMF.
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Nov 12, 2020
01:27 PM
1 Kudo
Hi @flexeranoob I am asking the same question on hw we can Enable MAC usage tracking. To answer your question, we are using JAMF to deploy Flexera MAC agent in our deployment.
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Nov 11, 2020
07:03 AM
1 Kudo
Yes @ChrisG , According to support Engineer - I should follow this process - 1. Modify var/opt/managesoft/etc/config.ini and Put Disabled=False under [ManageSoft\Usage Agent\CurrentVersion] 2. Restart servcies of mgsusageag and ndtask sudo /bin/launchctl stop com.flexerasoftware.mgsusageag ssudo /bin/launchctl start com.flexerasoftware.mgsusageag sudo /bin/launchctl stop com.flexerasoftware.ndtask sudo /bin/launchctl start com.flexerasoftware.ndtask
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Nov 11, 2020
06:21 AM
Hi @ChrisG , Is it okay to create 1 final Config.ini with Usage ON and replace that file on all MAC devices instead of running a script or replacing temp file?
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Nov 10, 2020
11:31 PM
Hi @ChrisG Thanks for sharing that information! In mgssetup file, Only Disabled option is available, so it means we can't make changes for UseAddRemove at the time of deployment? Moreover, I want to know with 2020 R2; Do we need to install 16.0 to get improved Usage or older agent like v14.2 and v15.2 will also support improved usage? Thanks again! Best, Chirag
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Nov 10, 2020
06:03 AM
Why setting usage via mgsft_rollout_response file is not supported? Why is it as per design? In Windows, we do have the option to Turn Usage On/Off at the time of deployment, why is it missing in MAC ?
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Nov 10, 2020
05:59 AM
I got to know from support that usage traking on all devices in the environment is not a best practice. As per my knowledge, it is an important part of software harvesting, plese share your thoughts?
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Nov 10, 2020
05:39 AM
2 Kudos
Is it required to use 2020 R2 latest agent (Ver 16.0) to get Improved application usage? or it would support all versions ?
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Nov 10, 2020
05:29 AM
1 Kudo
Hi @bmaudlin I recommend Uninstall previous, removing the legacy directories and registry entry and then installing the new agent. This is the best way to support it without a risk. It is working smoothly in our environment and not facing any issues from last few years. Best, Chirag
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Nov 04, 2020
05:34 AM
Thanks for sharing that knowledge @NancyA Regarding Cognos, It seems like if I have opened atleast 1 time during a browser session then Operational dashboard shows results. Otherwise, it shows error. My conern here is regarding Notification or Information about these dashboards never received and suddenly we saw on Friday. Is there a particular reason on why it was implemented like that ?
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Nov 02, 2020
07:48 AM
1 Kudo
Same here @EHacking, I was also surprised to see it on Firday without Notification or release notes. It sounds like testing in Prod.
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Nov 02, 2020
07:05 AM
1 Kudo
Hi @EHacking Did you notice before Friday or anyday after 12th October ( Release date of 2020 R1.2)?
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Latest posts by chirag_sharma2
| Subject | Views | Posted |
|---|---|---|
| 144 | Jan 25, 2021 10:04 AM | |
| 167 | Jan 25, 2021 09:31 AM | |
| 241 | Jan 20, 2021 08:00 AM | |
| 237 | Nov 13, 2020 04:44 AM | |
| 257 | Nov 12, 2020 01:27 PM | |
| 298 | Nov 11, 2020 07:03 AM | |
| 312 | Nov 11, 2020 06:21 AM | |
| 212 | Nov 10, 2020 11:31 PM | |
| 344 | Nov 10, 2020 06:03 AM | |
| 223 | Nov 10, 2020 05:59 AM |
Activity Feed
- Got a Kudo for Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip. Jan 26, 2021 07:13 AM
- Posted Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip on FlexNet Manager Forum. Jan 25, 2021 10:04 AM
- Posted Re: Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip on FlexNet Manager Forum. Jan 25, 2021 09:31 AM
- Got a Kudo for Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip. Jan 21, 2021 03:08 AM
- Posted Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip on FlexNet Manager Forum. Jan 20, 2021 08:00 AM
- Kudoed Wrapping Up 2020: Community Wins & Top Content for KPBussey. Jan 20, 2021 07:25 AM
- Posted Re: MAC Usage Feature On/Off Missing on FlexNet Manager Forum. Nov 13, 2020 04:44 AM
- Got a Kudo for Re: MAC Usage Feature On/Off Missing. Nov 12, 2020 11:13 PM
- Posted Re: MAC Usage Feature On/Off Missing on FlexNet Manager Forum. Nov 12, 2020 01:27 PM
- Kudoed Top Contributors October 2020 for KPBussey. Nov 12, 2020 01:23 PM
- Got a Kudo for Improved application usage require the Latest Flexera Agent. Nov 12, 2020 07:54 AM
- Got a Kudo for Re: MAC Usage Feature On/Off Missing. Nov 12, 2020 07:49 AM
- Posted Re: MAC Usage Feature On/Off Missing on FlexNet Manager Forum. Nov 11, 2020 07:03 AM
- Posted Re: MAC Usage Feature On/Off Missing on FlexNet Manager Forum. Nov 11, 2020 06:21 AM
- Kudoed Re: MAC Usage Feature On/Off Missing for ChrisG. Nov 11, 2020 06:21 AM
- Kudoed Re: Best Practice to capture Usage for mfranz. Nov 11, 2020 06:12 AM
- Got a Kudo for Improved application usage require the Latest Flexera Agent. Nov 11, 2020 02:14 AM
- Kudoed Re: Best Practice to capture Usage for kclausen. Nov 10, 2020 11:33 PM
- Kudoed Re: Agent upgrade via mass deployment tooling - what is the recommended process for bmaudlin. Nov 10, 2020 11:32 PM
- Posted Re: Improved application usage require the Latest Flexera Agent on FlexNet Manager Forum. Nov 10, 2020 11:31 PM
