Hey Guys, Has anyone else noticed, a deterioration in usage tracking of applications over the last few months, with no seemingly good reason reason why. We have the agent to track the usage configured as per this document > https://community.flexera.com/t5/FlexNet-Manager-Blog/Application-usage-metering-using-the-FlexNet-inventory-agent/ba-p/146015 If I use the following apps as an example - but not as an exhaustive list of the issue. Visio - following ARL changes the application tracking has broken, if I look at the usage logs in the agent however this is seemingly tracked > [19/04/2022 09:19:46 (G, 0)] {7444} Session logging: KNOWN PRODUCT Session start (Path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISIO.EXE, Product: , Product version: ) Session will be added to cache on completion Project - following ARL changes the application tracking has broken ( I currently do not have this installed) Internet Explorer 11 - we were looking to track the subsequent decrease of usage whilst confirming increase usage of Edge. We were tracking usage of this application until November last year, when it simply just stopped. Looking at the logs IE 11 seems to be unknown but IE 11 Download Manager seems to be known > [19/04/2022 09:17:44 (G, 0)] {7444} Session logging: UNKNOWN PRODUCT Session end (Path: C:\Program Files\Internet Explorer\iexplore.exe, product is unknown) Session will not be added to cache. [19/04/2022 09:17:44 (G, 0)] {7444} Session logging: KNOWN PRODUCT Session end (Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe, Product: Download Manager 1.6, Product version: 1.6, Run time: 1025.000000000 seconds) Session was added to cache. [19/04/2022 09:17:44 (G, 0)] {7444} Session logging: Session cache contains 102 sessions With Edge I see the following > [19/04/2022 09:18:45 (G, 0)] {7444} Session logging: KNOWN PRODUCT Session start (Path: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe, Product: Download Manager 1.6, Product version: 1.6) Session will be added to cache on completion [19/04/2022 09:19:46 (G, 0)] {7444} Session logging: KNOWN PRODUCT Session end (Path: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe, Product: Download Manager 1.6, Product version: 1.6, Run time: 241.000000000 seconds) Session was added to cache. [19/04/2022 09:19:46 (G, 0)] {7444} Session logging: Session cache contains 105 sessions Is the agent detecting the Download Manager as part of Edge, and then it's being ignored. When Edge runs, I don't see Download Manager in the details in terms of Processes etc. Manual mapper is simply not an option, as the overhead to maintain a manual list of applications will be too extensive. What has happened in terms of recognition? Ben
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