Showing results for 
Show  only  | Search instead for 
Did you mean: 


The SPS right click feature is unresponsive. 


The ActiveX plugin is installed and up-to-date. 

A message in the browser developers tools shows "Unable to get property 'GUID' of undefined or null reference."


1. Check and, if necessary, Install RSAT Tools or from Windows 10 October 2018 install RSAT: Windows Server Update Tools from the Optional features.

2. If the above is installed, check the SSL Certificate on your on-premises server. Update if necessary.

3. Contact Flexera Support if the above two steps are checked and accurate.

Was this article helpful? Yes No
No ratings
Version history
Last update:
‎Dec 29, 2022 09:50 AM
Updated by: