Symptoms:
The SPS right click feature is unresponsive.
Diagnosis:
The ActiveX plugin is installed and up-to-date.
A message in the browser developers tools shows "Unable to get property 'GUID' of undefined or null reference."
Solution:
1. Check and, if necessary, Install RSAT Tools or from Windows 10 October 2018 install RSAT: Windows Server Update Tools from the Optional features.
2. If the above is installed, check the SSL Certificate on your on-premises server. Update if necessary.
3. Contact Flexera Support if the above two steps are checked and accurate.
