Summary
On Major Upgrade : When installing newer version on old version installed machine, After upgrade the old entries are not removed from control panel.
Symptoms
During a major upgrade installation, User will see 2 control panel entries
Cause
This Issue has been known to occur when the product version range of the Major upgrade item created is not set correctly. if Current product version is 9.02.1, but the Max range set in major upgrade entry is set to 5.0.1 (less then current product version), it will not delete the ARP entry.
Resolution
To resolve this error message, set the Product Version Range of the major upgrade entry created item within a specific range of versions as follows:
1. Expand the Media folder.
2. Click Upgrades.
3. Expand the Upgrade Windows Installer Setup option.
4. Click the Newly created or existing custom created Major Entry item(EX: NewUpgradeEntry1).
5. In the Product Version section, select the option: Within a specific range of versions: (Minimum Version ? Maximum Version)
6. In the Minimum Version field, enter the Minimum version you upgrade supports, The Maximum Version field set it to your current product version or higher then current product version.
EX: if your product's current version is 7.0.3, then set max range to 7.0.3 or 10.0.3.
Additional Information
Click here for how to create major upgrade video sample
Click here for how to create Minor upgrade video sample
Click here A Newer Version installed error on major upgrade
