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Flexera beginner

Silver support upgrades.

We have Silver support for Installshield.  Is it possible to use that to upgrade to the current version, we are running the 2018 version at the moment.  If so how do we go about it as it seems to be a really closely guarded secret?

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Flexera
Flexera

Re: Silver support upgrades.

Hi @chriscw ,

 

 Yes, you can upgrade to the latest version.

you can get the latest version of the InstallShield from the PLC (Product and License Portal) https://flexerasoftware.flexnetoperations.com/control/inst/login

You have to login PLC portal with the credential provided, and download the latest version.

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Flexera beginner

Re: Silver support upgrades.

Who supplies the log in credentials?

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Flexera beginner

Re: Silver support upgrades.

Ah in may case its the same log in name but a different account with a different password.  Passwords are now the same.

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Flexera
Flexera

Re: Silver support upgrades.

Hi @chriscw ,

 

 In that case, you can get the help from the Flexera support:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or you can also contact via mail, support@flexerasoftware.com.

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