About chriscw

chriscw · ‎Nov 21, 2019

When my Installscript project completes I would like to display an HTML or PDF document to give the user some information about next steps. What is the best way to achieve this? I have tried scripting the following C:\Program Files\Internet Explorer>iexplore c:\temp\uScan+HD Driver update How To.htm Using Launch App to start internet explorer and passing the HTML file but although internet explorer does start it does not show anything. My script is: szPath = "C:\Temp"; ChangeDirectory(szPath); szMsg = PROGRAMFILES + "Internet Explorer\\iexplore.exe"; LaunchApp(szMsg , "c:\temp\uScan+HD Driver update How To.htm"); Is there a better way to display HTML.

chriscw · ‎Oct 08, 2019

Ah in may case its the same log in name but a different account with a different password. Passwords are now the same.

chriscw · ‎Oct 08, 2019

Who supplies the log in credentials?

chriscw · ‎Oct 08, 2019

We have Silver support for Installshield. Is it possible to use that to upgrade to the current version, we are running the 2018 version at the moment. If so how do we go about it as it seems to be a really closely guarded secret?

chriscw · ‎Sep 17, 2018

Do Flexera have a support number that those of us with maintenance plans can contact for urgent support? They do not seem to respond to support cases submitted on line.

chriscw · ‎Apr 11, 2017

I found the issue. Installsheild still assumes that all components are 32 bit and if installing to a 64 bit system it does not modify the main registry. Define the components as 64 bit and you are good to go.

chriscw · ‎Apr 11, 2017

we have a current silver maintenance plan and I notice that there is now a forum for Installshield 2016. Apparently though There are no update downloads available to us. Does Installshield 2016 actually exist yet and if so should we be entitled to an update? :mad:

chriscw · ‎Apr 11, 2017

Am I correct in assuming that the registry tool does not work and will never regardles of settings install anything in the registry of a target system? I seem to recall that this toll never worked on previous versions and one had to do registry updates a different way. :(:rolleyes:

chriscw · ‎Nov 06, 2015

Thanks again. I was able to raise a support case and was sent to original version of the mediabuild dll which seems to have fixed the problem.

chriscw · ‎Nov 05, 2015

MichaelU wrote: I'm going to take a stab in the dark here and guess that you're building an InstallScript project, and have SP1 installed. If so, we've got a better fix coming down the pipes soon, but in the mean time you can revert MediaBuild40.dll to the version that shipped with InstallShield 2015 RTM. Let me know if you need help finding that file, or if you have a support contract our support team can definitely assist with that. You are quite right I do have SP1 of Installshield 2015 installed. I installed it straight off and never did install the pre SP1 version. I did download InstallShield2015ProfessionalComp. We do have silver support so maybe I will place a support call to ask if they can let me have the dll.

chriscw · ‎Nov 05, 2015

I get message Unfortunately Installsheild needs to close. I am running on Windows 10 64 bit. The error dump that I get is attached. Is there anything I can do to stop this happening and is anyone else having similar issues.

chriscw · ‎Sep 29, 2015

Obviously we need to upgrade to the latest installshield but in the mean time I have fixed this with a little batch file which uses the MSDOS SYSINFO command: if not exist %SystemRoot%\system32\systeminfo.exe goto warnthenexit systeminfo | find "OS Name" > %TEMP%\osname.txt FOR /F "usebackq delims=: tokens=2" %%i IN (%TEMP%\osname.txt) DO set vers=%%i echo %vers% | find "Windows 10" > nul if %ERRORLEVEL% == 0 goto ver_10 goto warnthenexit :ver_10 :Run Windows 10 specific commands here. ECHO "Win10" > C:\temp\ccwwin10.txt ECHO %vers% >> C:\temp\ccwwin10.txt goto exit :warnthenexit RETURN FALSE :exit I can then check for the text file it creates.

chriscw · ‎Sep 28, 2015

Hi, We do not plan to officially support Windows 10 until our new product releases in the new year so we would like to stop installations running on Windows 10 until then. We have used the SYSINFO member variables to detect windows versions before but with Windows 10 Micrsoft have left both the Major Version number at 6 and the Minor version number at 2. Also perhaps unsurprisingly ISOSL_WIN10 is not supported. Has anyone found a way to do this? Would upgrading to Installshield 2015 enable us to do what we want to do?

chriscw · ‎Jan 05, 2015

Ah support advised me to return the licence using the command line TSconfig program in the Installshield\2013\system directory and then use the same program to activate it again. I wonder if this is going to happen each activation from now on?

chriscw · ‎Jan 05, 2015

For some reason my copy of Installshield wants to reactivate and automatic online activation fails. I emailed off the response file and got back a file called licence.response which is quite a long XML file with instructions to post the contents in the 'blank field'. Needless to say there was not suggestion about which blank field or how to get to said blank field. Pasting the file in to the online activation serial number field does not of course work nor in to the serial number field for the new licence option. Has anyone else faced this stupid nonsense and did you find a way to re activate? Failing that is there a way to phone Flexera to get help?

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What is the best way to display an HTML document a...

Re: Silver support upgrades.

Re: Silver support upgrades.

Silver support upgrades.

Contacting Flexera Support.

64 bit components

Installsheild Maitenance plans.

Registry tool in Installshield.

Problem fixed now.

Re: Installshield keeps crashing roughly every thi...

Installshield keeps crashing roughly every third b...

One way to fix this.

Is there a way to detect if a setup is being run o...

Reactivation fixed

reactivating Installshield

What is the best way to display an HTML document a...

Re: Silver support upgrades.

Re: Silver support upgrades.

Silver support upgrades.

Contacting Flexera Support.

64 bit components

Installsheild Maitenance plans.

Registry tool in Installshield.

Problem fixed now.

Re: Installshield keeps crashing roughly every thi...