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Foundation / CloudScape Forum

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Add agent to the Appliances

Customer wants to install security agent (Qualys) on the appliances (RN150, FlexDeploy). Is this possible? Don't think so, as we don't have access to the command shell. Could any of you confirm this?

network discovery

Does RN 150 captures all these data points listed below for network devices ? if yes how these are captured and for which kind of devices  and where i can get the report Operational• Routing Table• ARP Table• L2 Forwarding Table• Neighbor Information...

Cloudscape and FOudnation

hi  I understand we use two module Cloudscape and Foundation in RN150 to perform discovery , dependency and  relationship , cloud  sizing and pricing  however do we have any document which tell , what is done by which module, please share if there is...

Solved Remove SKU sizes from cost analysis

Hi ,We are having issues with the cost analysis because currently right-size SKU's for VM's can predict sizes that do not make sense for Production workloads e.g. t series on AWS (that are burstable) and A series on Azure (that are small). Other tool...

Administrative Error

I'm trying to start a scan but we're receiving the following error message after starting the assessment.Error There appears to have been an administrative error with your assessment. Please contact help@riscnetworks.com for additional info.NOTE: Thi...

administrative error with your assessment

I kicked off a scan for a customer and everything seemed fine.  SNMP strings tested alright.  However, I received this error message after starting the Assessment.  I have never seen it before: Error    There appears to have been an administrative er...

Stop messages from a project that did not complete

Hi guys, I have been receiving the below message for this project that didn’t go through, can you pls tell me how I can stop the message?CheersAlex ++++++++Message:Your appliance is no longer communicatingThe RN150 appliance last checked in with us o...

Errors entering key code on RN150 appliance: "Error encountered when submitting key" and "This key is already in use by another appliance"

Hi Team, Please help with the issue. While provisioning the RN150 appliance and after entering the key code we were prompted to select between a FlexDeploy setup. At this step, the web-browser's tab closed (by mistake) and I wasn't able to perform th...

Solved Network Tools from the RN150

Is there a console on the RN150 where we can run tools such as Ping, Traceroute, etc?  We run into unreachable hosts consistently with most of our assessments, and it would be very helpful we could run these types of tools to aid customer's networkin...