Some users may experience issues accessing the case portal. For more information, please click here.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Errors entering key code on RN150 appliance: "Error encountered when submitting key" and "This key is already in use by another appliance"

Hi Team,

Please help with the issue.

While provisioning the RN150 appliance and after entering the key code we were prompted to select between a FlexDeploy setup. At this step, the web-browser's tab closed (by mistake) and I wasn't able to perform that action afterwards with the following message:

> Error encountered when submitting key. Please try refreshing the page, or contact support if this persists.

Refreshing the page or opening it from another browser didn't make the trick, so I chose to re-create the RN150 appliance, which turned out the wrong thing to do, since now it seems that the key cannot be used anymore as the respective message implies:

> This key is already in use by another appliance. 
 
Please help

This thread has been automatically locked due to inactivity.

To continue the discussion, please start a new thread.

0 Replies