Change IP Address/Subnet

[eddypuck]

I have some severs that were initially discovered while they were in a DR subnet with an IP address in that subnet.  They have since been moved back to the primary datacenter subnet, but the IP address in the portal still shows the old IP address associated with the servers.  We have ran several rescans since they have been moved.  It does not appear that the connection data is being properly updated.  How can we get the servers to reflect the correct IP addresses?

[JohnSorensenDK · Accepted solution]

@eddypuck 

When a licensed device has an IP address change, the device will need to be discovered on the new IP address.

To inventory the new IP address for the device, you will need to ensure the subnet where the new IP address is found has been entered/saved and request a rescan with View Inventory Changes box selected. The View Inventory Changes box can be found in the pop up window that details the rescan before it is started.

Once the rescan completes, the old IP address will be listed as decommissioned. You will then apply a license to the new IP address to resume performance collection, etc.

Thanks,