Major Incident Post-Mortems (aka RCAs) for Flexera SaaS Services

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This article describes Flexera's policy for publishing post-mortems (also known as root cause analyses, or RCAs) for major incidents affecting Flexera's SaaS products.   

All Priority 1 (P1) and selected Priority 2 (P2) Incidents are followed up with a post-mortem written by a Flexera Incident Manager who managed the incident restoration activities. This report is provided within ten business days of the incident resolution.  

Post-mortem report details include:  

• A description of the overall impact on Flexera's customers  

• Services that were identified as being impacted  

• An overview of restoration activities (including significant events)  

• The root cause (if specified)  

• Identified preventative actions  

Completed post-mortems are published on the Flexera Status Page (status.flexera.com). 

Major Incident Priority Definitions  

Priority 1 Incidents  

• Priority 1 (Critical Priority) Incidents are Incidents that have a significant impact on 50% or more of Flexera's customer base or customer region.  

Priority 2 Incidents  

• Priority 2 (High Priority) Incidents are Incidents that have a severe impact on 25% or more of Flexera's customer base or customer region.