How to raise Content Requests through the Support Portal

alcowie · ‎Mar 15, 2021

The KB article for raising content requests indicates "Select ‘Content Requests’ from the ‘Product’ Picklist". Why can I no longer see Content Requests from the dropdown (I previously could)? Is there a new workflow for updating content within Technopedia?

ChrisG · ‎Mar 16, 2021

I suspect the KB article you are reading here is referring to the Product picklist on the page you can use to open a case with Flexera Support. Access this page by selecting the Support > Open New Case menu option (you must be signed in to Community to do this). As long as you have an appropriate entitlement, you will see a list like the following:

(Did my reply solve the question? Click "ACCEPT AS SOLUTION" to help others find answers faster. Liked something? Click "KUDO". Anything expressed here is my own view and not necessarily that of my employer, Flexera.)