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alcowie
Level 2
‎Mar 15, 2021 05:51 AM

How to raise Content Requests through the Support Portal

The KB article for raising content requests indicates "Select ‘Content Requests’ from the ‘Product’ Picklist". Why can I no longer see Content Requests from the dropdown (I previously could)? Is there a new workflow for updating content within Technopedia?

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ChrisG
Community Manager Community Manager
Community Manager
‎Mar 16, 2021 01:04 AM

I suspect the KB article you are reading here is referring to the Product picklist on the page you can use to open a case with Flexera Support. Access this page by selecting the Support > Open New Case menu option (you must be signed in to Community to do this). As long as you have an appropriate entitlement, you will see a list like the following:

image.png

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