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- Re: Flexera Web Portal Changed - Devices section missing
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Flexera Web Portal Changed - Devices section missing
Our Flexera web portal that we typically use to look at our licensing back end looks different today. Specifically, I don't see the Devices section that we typically will use to look up the licensing using the unique ID of our hardware.
Was there some kind of update that I was unaware of? Is the device view still available? If so, is it behind some kind of specific access for specific roles?
This is a production issue for us as license issues in the field are typically resolved relying on information presented from this portal.
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Hi @ke5dto ,
If your Devices menu is not present then it is most likely an Entitlement issue. Please create a support ticket so that someone can help resolve the issue.
Thanks,
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Hi @ke5dto ,
Here in the Revenera Community select "Get Support" from the top menu option followed by "Open New Case".
Thx,
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Yes you'll want to make sure your community login is associated with your account for proper access.
Thx,
Jim