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Occasional contributor

Flexera Web Portal Changed - Devices section missing

Our Flexera web portal that we typically use to look at our licensing back end looks different today.  Specifically, I don't see the Devices section that we typically will use to look up the licensing using the unique ID of our hardware.

 

Was there some kind of update that I was unaware of?  Is the device view still available?  If so, is it behind some kind of specific access for specific roles?

 

This is a production issue for us as license issues in the field are typically resolved relying on information presented from this portal.

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5 Replies
Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Flexera Web Portal Changed - Devices section missing

Hi @ke5dto ,

If your Devices menu is not present then it is most likely an Entitlement issue.  Please create a support ticket so that someone can help resolve the issue.

Thanks,

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Highlighted
Occasional contributor

Re: Flexera Web Portal Changed - Devices section missing

Forgive my ignorance, but what is the preferred method of opening a ticket. I looked through our portal and didn't see a way to do it from there.
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Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Flexera Web Portal Changed - Devices section missing

Hi @ke5dto ,

Here in the Revenera Community select "Get Support" from the top menu option followed by "Open New Case".

Thx,

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Highlighted
Occasional contributor

Re: Flexera Web Portal Changed - Devices section missing

I'm not seeing that option. I see that there are phone numbers that I should use in that case. I should probably also get my community user associated with our account.
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Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Flexera Web Portal Changed - Devices section missing

Yes you'll want to make sure your community login is associated with your account for proper access.

Thx,

Jim

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