Our Flexera web portal that we typically use to look at our licensing back end looks different today.  Specifically, I don't see the Devices section that we typically will use to look up the licensing using the unique ID of our hardware.   Was there some kind of update that I was unaware of?  Is the device view still available?  If so, is it behind some kind of specific access for specific roles?   This is a production issue for us as license issues in the field are typically resolved relying on information presented from this portal. ... View more

I'm not sure if this is the right place to post.  Feel free to move if there is a more appropriate forum.   I am seeing errors when I log into our FlexNet portal and click on Devices.  The error states: " Failed to read a response: javax.xml.bind.UnmarshalException - with linked exception: [com.ctc.wstx.exc.WstxParsingException: Illegal character entity: expansion character (code 0x2 at [row,col {unknown-source}]: [1,14345]]".    This prevents us from being able to do license searches which is something we do on a daily basis.  Any idea what may be causing this?  We have checked on multiple computers with Chrome and Firefox.   Screenshot here: https://imgur.com/Oo05uNp   Can someone help us figure out a way to get this working please? ... View more