Sep 15, 2020
11:38 AM
I'm not seeing that option. I see that there are phone numbers that I should use in that case. I should probably also get my community user associated with our account.
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Sep 15, 2020
09:35 AM
Forgive my ignorance, but what is the preferred method of opening a ticket. I looked through our portal and didn't see a way to do it from there.
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Sep 14, 2020
09:47 PM
Our Flexera web portal that we typically use to look at our licensing back end looks different today. Specifically, I don't see the Devices section that we typically will use to look up the licensing using the unique ID of our hardware. Was there some kind of update that I was unaware of? Is the device view still available? If so, is it behind some kind of specific access for specific roles? This is a production issue for us as license issues in the field are typically resolved relying on information presented from this portal.
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Sep 14, 2020
09:46 PM
My mistake. I'll post there if there's no way to migrate the post. My apologies.
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Sep 14, 2020
02:20 PM
Our Flexera web portal that we typically use to look at our licensing back end looks different today. Specifically, I don't see the Devices section that we typically will use to look up the licensing using the unique ID of our hardware. Was there some kind of update that I was unaware of? Is the device view still available? If so, is it behind some kind of specific access for specific roles? This is a production issue for us as license issues in the field are typically resolved relying on information presented from this portal.
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May 01, 2020
05:32 PM
Can you point me to the official support ticket portal? I have seen reference to using the Get Support option at the top of this community, but I don't see the option to initiate a ticket there like it was shown in the screenshots.
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May 01, 2020
10:30 AM
I'm not sure if this is the right place to post. Feel free to move if there is a more appropriate forum. I am seeing errors when I log into our FlexNet portal and click on Devices. The error states: " Failed to read a response: javax.xml.bind.UnmarshalException - with linked exception: [com.ctc.wstx.exc.WstxParsingException: Illegal character entity: expansion character (code 0x2 at [row,col {unknown-source}]: [1,14345]]". This prevents us from being able to do license searches which is something we do on a daily basis. Any idea what may be causing this? We have checked on multiple computers with Chrome and Firefox. Screenshot here: https://imgur.com/Oo05uNp Can someone help us figure out a way to get this working please?
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Oct 03, 2019
11:31 AM
3 Kudos
We were able to resolve this issue in our C# cloud based tool by updating to .NET v4.6 which defaults to using TLS v1.2. When we changed the project settings, we needed to manually change the reference to the httpRuntime targetFramework. We also needed to update the SOAP created objects by going to our Connected Services and then right clicking on each of the services (ours are EntitlementOrderService, ManageDeviceService, and UserOrgHierarchyService) and selecting "Update Service Reference". With these changes, we are now compatible with the recent changes. Hopefully this will help someone else if they run into something similar.
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Oct 02, 2019
11:31 AM
Could you point me to documentation that would help us migrate our tools that depend on the SOAP interface given this change? Thanks.
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Latest posts by ke5dto
| Subject | Views | Posted |
|---|---|---|
| 1176 | Sep 15, 2020 11:38 AM | |
| 1194 | Sep 15, 2020 09:35 AM | |
| 1212 | Sep 14, 2020 09:47 PM | |
| 682 | Sep 14, 2020 09:46 PM | |
| 775 | Sep 14, 2020 02:20 PM | |
| 2040 | May 01, 2020 05:32 PM | |
| 2062 | May 01, 2020 10:30 AM | |
| 3127 | Oct 03, 2019 11:31 AM | |
| 3138 | Oct 02, 2019 11:31 AM |
Activity Feed
- Posted Re: Flexera Web Portal Changed - Devices section missing on FlexNet Operations Forum. Sep 15, 2020 11:38 AM
- Posted Re: Flexera Web Portal Changed - Devices section missing on FlexNet Operations Forum. Sep 15, 2020 09:35 AM
- Posted Flexera Web Portal Changed - Devices section missing on FlexNet Operations Forum. Sep 14, 2020 09:47 PM
- Posted Re: Flexera Web Portal Changed - Devices section missing on FlexNet Manager Forum. Sep 14, 2020 09:46 PM
- Posted Flexera Web Portal Changed - Devices section missing on FlexNet Manager Forum. Sep 14, 2020 02:20 PM
- Kudoed Re: Error on Device Page for jberthold. May 01, 2020 09:29 PM
- Posted Re: Error on Device Page on FlexNet Operations Forum. May 01, 2020 05:32 PM
- Posted Error on Device Page on FlexNet Operations Forum. May 01, 2020 10:30 AM
- Got a Kudo for Re: FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change. Oct 10, 2019 05:21 PM
- Got a Kudo for Re: FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change. Oct 06, 2019 02:33 AM
- Got a Kudo for Re: FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change. Oct 03, 2019 11:34 AM
- Posted Re: FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change on FlexNet Operations Forum. Oct 03, 2019 11:31 AM
- Posted Re: FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change on FlexNet Operations Forum. Oct 02, 2019 11:31 AM
