Attempts to invoke ndtrack.exe on computers to gather inventory from computers with the FlexNet beacon component installed without specifying a path to the file may fail with a "file not found" type error.
A common symptom is to see logging like the following appearing in the agent’s C:\Windows\Temp\ManageSoft\schedule.log file:
[2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “ndtrack -o InventoryType=Machine -o UserInteractionLevel=Quiet” [2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “Failed to start <ndtrack> with error 2 (0x2), hInstApp 2: The system cannot find the file specified.” [2/13/2022 6:05:21 PM (G, 0)] {1520} Execute “Failed to start <ndtrack>, verb <open>, flags (0x800440) with error 2 (0x2), hInstApp 2: The system cannot find the file specified.” [2/13/2022 6:05:21 PM (G, 0)] {1520} Execute returned “File Not Found:ndtrack -o InventoryType=Machine -o UserInteractionLevel=Quiet”.
This occurs because the beacon installer incorrectly sets path details for the ndtrack.exe executable under the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe registry key.
The beacon installer may incorrectly set the path to the ndtrack.exe executable under the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe registry key.
As a result, any attempts to invoke ndtrack.exe in a way that depends on these settings (such as invoking ndtrack.exe from a cmd shell window without specifying a path) will fail.
Confirm the installation directory of the FlexNet beacon software component. This is commonly C:\Program Files (x86)\Flexera Software\Inventory Beacon.
Update the following registry entries under the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\ndtrack.exe as follows (replacing all references to the installation directory with your directory if it is different):
This issue has been fixed by updating the beacon installer to use the correct installation path.
This issue has been fixed in the following FlexNet Manager Suite releases: 2021 R1.4 / Mar 2022 (Cloud), 2022 R1 (On Premises)
Affected components: Component installers, Inventory, Inventory Beacon
Master issue ID: IOJ-2235433
Also known as: FNML-74857
Jan 04, 2022 01:30 AM - edited Jul 27, 2022 02:33 AM