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Known Issue: Adobe Acrobat 2020 edition does not get recognized based on inventory gathered by the FlexNet inventory agent (IOJ-2235665)

Known Issue: Adobe Acrobat 2020 edition does not get recognized based on inventory gathered by the FlexNet inventory agent (IOJ-2235665)

Summary

Details about installations of Adobe Acrobat that are gathered by the FlexNet inventory agent are imported from software ID tag (swidtag) files, and represented as "WMI evidence" that can be matched by ARL rules for recognizing the installations.

The logic that performs this import needs to be enhanced to handle swidtag files from the Adobe Acrobat 2020 version. Edition details for this may may not be able to be recognized without this change.

Fix details

The inventory import process has been updated to be able to gather relevant information from Acrobat 2020 swidtag files in order to recognize the edition.

Fix status

This issue has been fixed in the following FlexNet Manager Suite releases: 2022 R1 (On Premises), 2022 R1 / Apr 2022 (Cloud)

Other information

Affected components: Inventory, Inventory import (read/write/export), SAM for Adobe

Master issue ID: IOJ-2235665

Also known as: FNML-75108

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Version history
Last update:
‎Sep 07, 2022 02:30 PM
Updated by: