SAP license recommendations time out

[#1]

Summary

Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002' when accessing SAP license recommendations

Symptoms

When attempting to access SAP -> Optimization -> Simulations -> (Select a simulation) -> View -> In the User License Summary section, select link for Show user license recommendations. You may experience the following error:

'Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 12002'

Please find an example of this in the screenshot below:

Steps To Reproduce

Navigate to SAP -> Optimization -> Simulations -> (Select a simulation) -> View -> In the User License Summary section, select link for Show user license recommendations

Resolution

This is due to be fixed in FNMS 2015 R2 SP2

Workaround

1. Open file C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\PortalMaster.Master

2. Locate string AsyncPostBackTimeout and change corresponding value to 7200

3. Perform the same steps to:

C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\PortalDialogContent.Master
C:\Program Files (x86)\ManageSoft\SAP\Portal\Shared\ConsoleMaster.Master

4. Restart IIS

Additional Information

The error code 12002 refers to a time out issue.