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Linking an inventory to a recommended asset is a complex process that FlexNet Manager Suite performs. When you select the Accept Link button located on the inventory pages, it links the asset from the Recommended asset link column to the ComplianceComputer record.

Multiple processes accessing the ComplianceComputer record at once can cause an error to occur. For example, if you run the Compliance Import at the same time you’ve selected Accept Link for multiple assets, an error is possible.

The below error appears if FlexNet Manager Suite stops responding in this situation.


Those with the on-premises version will see this error in the Web UI log:

An unexpected error occurred (#Error ID#)" exn="System.Data.SqlClient.SqlException (0x80131904): Transaction (Process ID 443) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

To avoid potential errors when using the Accept link button

  • Select fewer inventories when using the Accept Link button. Selecting multiple assets to link at once may cause an error to occur.
  • Avoid using Accept Link near reconciliations or scheduled Active Directory imports.
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Last update:
‎Jan 13, 2023 12:56 PM
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