ComplianceUpload process fails to upload third-party data with "404/Not Found" messages

Report Inappropriate Content · ‎Dec 17, 2012

Summary

This KB article helps to resolve the issue - ComplianceUpload process fails to upload third-party data with "404/Not Found" messages

Symptoms

When FNMP 9.2 is installed and configured on Windows Server 2003 with IIS6, all uploads from the third-party inventory component to FNMP fail.

In the %ProgramData%\Flexera Software\Compliance\Logging\ComplianceUpload folder, the upload.log file shows the failures for each file that are similar to: "Upload package failed, retrying in x seconds (error: Request failed: (404/Not Found) Not Found)"

Also:

opening the Inventory Beacon program from the Start Menu does not report any issues with configuration download.
The Test and Download buttons on the Settings tab of the Inventory Beacon program report success.

Cause

IIS6 requires a wild-card mapping for .NET 4.0 in order to work with the third-party inventory features of FNMP 9.2.

Resolution

The fix for this issue requires a configuration change to IIS. Ensure that you have a working backup before making changes.

Use the following instructions in order to resolve the issue.

Open Internet Information Services (IIS) Manager
Expand the Web Sites folder in the tree on the left, then expand the Default Web Site. Right-click on the inventory-beacons folder and choose Properties.
On the Virtual Directory tab, in the bottom right region of the tab, click the Configuration... button. This will show the following dialog.
Double-click the application extension mapping for the .asax extension and copy the executable path from the resulting dialog to the clipboard. This will be similar to "C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_isapi.dll". Click Cancel.
Back in the Application Configuration dialog, click the Insert... button alongside the Wildcard application maps list.
Paste the executable path copied previously into the the Executable text box. Ensure that the Verify that file exists checkbox is cleared. Following is a screenshot showing the required state of this dialog.
Click OK as necessary to dismiss the open dialogs.
Restart IIS.