Level 8

ndi in bad logs for invalid tenant

Hi, I have a really big number of ndi files, zipped in gz format, in the BadLogs folder of the Application server.

They are in a folder called "invalidtenant" do any of you knows the meaning of this error?

Thank you community

6 Replies
Moderator Moderator


Please refer to this community thread: Invalid Tenant Error after trying Inventory File where similar symptoms are being discussed, and as indicated there can be a number of reasons why this error is seen.

You may also want to use the auto-generated support case based on this thread to get assistance from support in troubleshooting your specific issue.


Level 7


have you checked the TenantUID in the registry of the beacon server?

Kind regards

0 Kudos

No and actually I don't know where to check it and what it is.
0 Kudos

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Common
in the registry of the beacon server


I got into this as I'm seeing some ndi files as well on my invalid tenants. Then I checked this registry key you referred to but my TenantUID is blank. Does it have to be anything?
0 Kudos


The TenantUID value is irrelevant if you're not running in a multi-tenanted FNMS environment.