Invalid Tenant Error after trying Inventory File

[gotqcorp]

Hi guys,

I'm trying to import .ndi.gz file with manually shipping from the target machine.

after trying to import, there were and invalid tenant error for system inventory and oracle inventory for specific server. these files were located in the invalidtenant folder under Inventories\badlog.

anyone who can help me to solve this problem?

regards,

gotqcorp

[ChrisG]

Are you working with a multi-tenant system? In that case, the best approach will need to upload the inventory from a beacon associated with the correct tenant: the beacon's identity and way it authenticates during the upload is important for working out which tenant to store the NDI data against. If you just try to place an arbitrary NDI file on the inventory server and import it, there is no way to tell which tenant the data is from and you will get an "invalid tenant" error as you're seeing.

[gotqcorp]

Dear,
No it's on-premise installation. I didn't set up multi-tenancy.

Regards,
gotqcorp

[kclausen]

@gotqcorp - If you run the following SQL Query against your FNMS Compliance database, what does it return?

SELECT * FROM Tenant

[ChrisG]

So the "invalid tenant" indication might be somewhat of a red herring - it could mean a different type of failure.

Have you attempted to disable the scheduled task to import these NDI files, and manually run mgsimport.exe from the command line to process them to see what it outputs? (I think you are pretty knowledgeable about FlexNet Manager Suite so likely know how to run mgsimport.exe like this, but if not let us know and I'm sure somebody in the Community can provide some further tips.)