SandeepKolhe
Active participant

XenDesktop inventory gathering issue

We have created rules, action and assigned subnet IPs of our citrix environment in the target and executed rules  but getting issue to gathering XenDesktop inventory. The rules completed successfully but zero XenDesktop devices. 

Please find attached screen shot  and log file for this execution to get better understanding of our issue.

Please assist us, if any steps need to be executed before it or any other configuration need to be done to gather citrix (XenDesktop) inventory.

The error in log is something like -

"2020-01-22 12:34:08,840 [tion.XenDesktopVisitor|Async] [INFO ] No inventory gathered for device 'uxuselkg290' because discovery did not find the service on the device and the rule's inventory action is disabled."

 

Best regards,

Sandeep

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2 Replies
WheresThePizza
Flexera
Flexera

Re: XenDesktop inventory gathering issue

As a first step, I would advise reviewing this KB article, to make sure that everything was configured correctly:
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Inventory-Citrix-XenDesktop-a...

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jlu_tmg100_c
Active participant

Re: XenDesktop inventory gathering issue

You also need to have the service account privileged and in the beacon cred store, otherwise neither inventory or discovery will work.

j
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