Suggested Actions

Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
SandeepKolhe
Active participant
‎Jan 22, 2020 02:28 PM

XenDesktop inventory gathering issue

We have created rules, action and assigned subnet IPs of our citrix environment in the target and executed rules  but getting issue to gathering XenDesktop inventory. The rules completed successfully but zero XenDesktop devices. 

Please find attached screen shot  and log file for this execution to get better understanding of our issue.

Please assist us, if any steps need to be executed before it or any other configuration need to be done to gather citrix (XenDesktop) inventory.

The error in log is something like -

"2020-01-22 12:34:08,840 [tion.XenDesktopVisitor|Async] [INFO ] No inventory gathered for device 'uxuselkg290' because discovery did not find the service on the device and the rule's inventory action is disabled."

 

Best regards,

Sandeep

XenDesktopInventory.log
0 Kudos
Reply
2 Replies
WheresThePizza
Flexera
Flexera
‎Jan 28, 2020 03:21 PM

Re: XenDesktop inventory gathering issue

As a first step, I would advise reviewing this KB article, to make sure that everything was configured correctly:
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Inventory-Citrix-XenDesktop-a...

0 Kudos
Reply
jlu_tmg100_c
Active participant
‎Jan 29, 2020 07:01 PM

Re: XenDesktop inventory gathering issue

You also need to have the service account privileged and in the beacon cred store, otherwise neither inventory or discovery will work.

j
0 Kudos
Reply