I have multiple servers and workstations where Agent stopped working due to some issue. Now everytime it is not possible to have logs available from each machine. Is there a way to troubleshoot agents easily?
Apr 16, 2019 10:43 AM
As of today the only way to troubleshoot an agent is to log in to each machine. I know there has been some discussion about getting agent logs to a centralized location on the app server or beacon but today that isn't the case.
Apr 16, 2019 10:49 AM
Thanks for your reply!
There is an an out of date inventory page , why can't you provide the logs from those devices on the same page.
As you said that there is no solution as of now so it becomes a roadblock for us to troubleshoot workstations beacuse Flexera logs are always available in C drive and in our environment Avecto is blocking every user to access the same. Moreover, We don't want to disturb a user to send logs to us.
Apr 16, 2019 11:01 AM
Apr 16, 2019 10:55 AM
Apr 17, 2019 08:29 AM
Is it possible to have visibility of what those tools are? As whenever we've experienced an issue with the Flexera agent, I have only ever been asked for the logs from those devices by support.
Apr 17, 2019 09:09 AM
I have created a basic .bat file that can auto gather flexera logs that you may find interesting,
see the Kb: https://community.flexera.com/t5/FlexNet-Manager-knowledge-base/Automated-Gathering-of-logs-for-Flexera-Components-Loggather/ta-p/5168?advanced=false&collapse_discussion=true&filter=location&location=category:Flexera_Community&q=loggather&search_type=thread
Apr 17, 2019 09:30 AM