Inventroy agent upgrade failure with ndtrack.exe missing.

[sbathusha]

We are facing issues with upgrading our flexera agent.

We are currently using the Flexnet Manager Suite 2022 R1 and the flexnet inventory agent is 18.00.452

I am trying to upgrade the flexnet inventory agent to 21.0.0

Please find the attached screenshot of failure.

Kindly help me with prefferd upgrade approach in this case.

[mfeinman]

Maybe the agent file you downloaded was somehow corrupted?  Have you tried to download the agent installer again and retry the installation?

--Mark

[sbathusha]

Dear Mark, 

This is happening only with the 2023 R2 agent, When i tried the 2023 R1 Agent it worked fine. 

I feel like the file getting downloaded itself is corrupted.

[ChrisG]

What do you see in the Data1.cab file if you open it? You should see a set of files including the following:

[sbathusha]

it is there

[ppyrzynski]

Stupid questions but: have you tried to download the agent one more time and are you installing as administrator?

[sbathusha]

We have identified the installation is getting prevented by kaspersky, but when we tried the 2022 R2 version it is working fine.