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Inventory import is failing

Hi Team,

we have installed Flexera 2022R1 version and try to run the reconcilation job. but its failing immediately with below error.Please help me its urgent.

 

 

 

023-06-30 02:00:11,112 [INFO ] Running Compliance import command line: '-processremotepackages true -it ReadersAndWriters'.
2023-06-30 02:00:11,487 [INFO ] Time: Friday, June 30, 2023 2:00:11 AM
2023-06-30 02:00:11,487 [INFO ] FlexNet Manager Platform
Version 18.0 rev 24 build 0
Copyright 2022 Flexera Software LLC

 


2023-06-30 02:00:12,159 [INFO ] No intermediate path specified, using default output path E:\ProgramData\Flexera Software\Beacon\IntermediateData.
2023-06-30 02:00:15,112 [INFO ] Enter ReadLicense
2023-06-30 02:00:18,847 [INFO ] Enter ProcessLicenseFile FNE LicenseBuilder
2023-06-30 02:00:18,878 [INFO ] Exit ProcessLicenseFile FNE LicenseBuilder
2023-06-30 02:00:18,894 [INFO ] Exit ReadLicense
2023-06-30 02:00:20,082 [INFO ] Did not find an importer xml file in folder 'C:\ProgramData\Flexera Software\Compliance\ImportProcedures\ObjectAdapters\'. Only procedures loaded from previous folders will be used.
2023-06-30 02:00:20,082 [INFO ] Performing import
2023-06-30 02:00:20,925 [INFO ] Importing from 'FlexNet Manager Suite' [type: ManageSoft] (primary connection)
2023-06-30 02:00:20,925 [INFO ] Running Compliance import with "-processremotepackages true -it ReadersAndWriters" parameters
2023-06-30 02:00:21,660 [INFO ] The impersonated user is 'CORP\sv-Flexera1-p'.
2023-06-30 02:00:21,894 [ERROR] ManageSoft.Compliance.Importer.Logic.ComplianceReaderFatalException: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
There is a possible connection type mismatch: check that the database is of the correct connection type ---> System.Data.SqlClient.SqlException: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at ManageSoft.Compliance.Importer.Logic.DatabaseConnection.Open()
at ManageSoft.Compliance.Importer.Logic.DatabaseSourceConnection.GetVersionReader(String versionQuery)
at ManageSoft.Compliance.Importer.Logic.DatabaseSourceConnection.ReadVersion(String versionQuery)
at ManageSoft.Compliance.Importer.Logic.DatabaseSourceConnection.CalculateVersion(ReaderConfig sourceDataType)
--- End of inner exception stack trace ---
at ManageSoft.Compliance.Importer.Logic.DatabaseSourceConnection.CalculateVersion(ReaderConfig sourceDataType)
at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.Execute()
at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context)
2023-06-30 02:00:22,582 [INFO ] Released application lock ManageSoftComplianceImporter_Exclusive
2023-06-30 02:00:22,582 [INFO ] Time: Friday, June 30, 2023 2:00:22 AM
2023-06-30 02:00:22,597 [INFO ] Total import time: 10 seconds
2023-06-30 02:00:22,597 [INFO ] 0 source data warnings
2023-06-30 02:00:22,597 [INFO ] 1 errors, 0 warnings

(2) Replies

HI @nagavijaya ,

The impersonated user is 'CORP\sv-Flexera1-p'. Check if this user has the right permissions to the FNMS databases.

Alternatively you can try to execute the inventory import and license reconcile through "%InstallFolder%\DotNet\bin\BatchProcessTaskConsole.exe" in the correct user context (run cmd as different user) for further analysis.

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