How many of you have taken FNMS data and populated a CMDB?
I see there is documentation for ServiceNow and BMC. Have any of you done this with either products?
Has anyone done with this with another ITSM solution? Avanti, CA, Cherwell, others?
If you have done this successfully, I have a few additional questions.
If you are willing to have a conversation about this, we'd be open to that as well.
Nov 26, 2019 06:21 AM
The FNMS to S.Now integration is very easy to configure/maintain etc, and the options to synchronize to S.Now are only Hardware inventory, installed applications, and contracts. I understand the Remedy integration to be similarly simple. We did not configure the return leg via mid server.
As far as working in the ITSM solution once this data is received there, I can not comment.
Other integrations from a customer ITSM solution are always achieved via business importers - the effort is inversely proportional to the accuracy of the data in the CMDB.
Nov 26, 2019 08:01 AM
From the Customer Community, you can go to "Other Resources" and select the Learning Center. Within the Learning Center there is a module on Flexera Best Practices. Within this, there is a Flexera Best Practice document named IT Service Management Best Practices.
In this document are the suggested ways that Flexera Products can be integrated with your ITSM/CMDB solutions to improve your Service Management processes and augment/make use of the information in the CMDB.
Dec 04, 2019 08:24 AM