Flexera agent issue

[Shubhangishelar]

Hi,

We have an agent installed on a server, , the agent has inventoried the server but can't upload the inventory to the beacon, we get "Error 0xE0500005: Host name lookup failed".

I'm struggling to find a solution on.

Is there any troubleshooting steps or suggestions ?

Thanks !

20240711T235732 (Full).ndi.gz' to 'https://beaconname/ManageSoftRL/Inventories'
[7/12/2024 12:07:33 AM (N, 0)] {856} Error 0xE0500005: Host name lookup failed
[7/12/2024 12:07:33 AM (N, 0)] {856} Error 0xE050044D: Failed to create remote directory /ManageSoftRL
[7/12/2024 12:07:33 AM (N, 0)] {856} Error 0xE0690099: Specified remote directory is invalid, or could not be created
[7/12/2024 12:07:33 AM (G, 0)] {856} ERROR: Remote directory is invalid
[7/12/2024 12:07:33 AM (G, 0)] {856} Upload failed due to a client connection issue. This server will not be retried during this upload session.
[7/12/2024 12:07:33 AM (G, 0)] {856} Upload rule is 'Inventory'
[7/12/2024 12:07:34 AM (G, 0)] {856} Connecting to upload location 'https://Beacon name/ManageSoftRL/Inventories'
[7/12/2024 12:07:34 AM (G, 0)] {856} Upload username is ''
[7/12/2024 12:07:34 AM (G, 0)] {856} Upload proxy is ''
[7/12/2024 12:07:35 AM (G, 0)] {856} Uploading file 'system on desktop-cr at 20240711T235732 (Full).ndi.gz' to 'https://Beaconname/ManageSoftRL/Inventories'
[7/12/2024 12:08:39 AM (N, 0)] {856} Error 0x8007274C: A connection attempt failed

[maxhensel]

Seems like if there is a connection issue between your device and the beacon. Have you checked the connection between client and beacon? Are both devices in the same network zone? Maybe there are some firewall issues? Are other devices in the same network location uploading inventories correctly?

[Shubhangishelar]

we are using a public network trying to connect over the internet .telnet connectivity also works,and the url  http://Beaconname/managesoftdl  is accessible. The firewall is also open as well .

Is there any other troubleshooting steps or suggestions ?

[maxhensel]

You can also have a look to this topic:

https://community.flexera.com/t5/FlexNet-Manager-Forum/Agents-installation-failing/td-p/222225

[dbeckner]

@Shubhangishelar  Assuming 'beaconname' in your upload location is simply a sanitized placeholder for this forum purposes, I suggest working with your networking team to ensure that DNS resolution is available between your agents and beacon. The error 'hostname lookup failed' is pretty specific and usually is a DNS issue. If DNS resolution is not available then you will need to work with your networking team to enable DNS resolution across subnets or even  across domains if agent and beacon are in different domains. If they will not enable this then you will need to use the IP Address of the beacon for the agent/beacon communication.

[mfeinman]

You could, as a temporary measure for troubleshooting, put a manual entry in the servers hosts file that resolves that beacon's host name and then running the agent manually.  If the upload is successful, then the issue is DNS lookups.  If the upload is not successful, there's probably a firewall issue of some kind preventing the upload.

--Mark