Flexera Analytics - You could not be signed into Flexera Analytics

[markmcc]

We are receiving the following message when trying to access Analytics...

"Connection to FlexNet Manager Platform failed. Please make sure the FNMP admin server is up and running at http://xxxxxxxxxxx, and that the BusinessReportingAuthenticationService web service is correctly configured. Click on Sign in to login again."

This recently stopped working as we were able to access Analytics before.

On-premise solution.

[lmurphudd]

Mark_m, Is this OnPremise or SaaS? Have you tried logging out, clearing the browser cache and logging back in? I am using the SaaS version and Analytics area occasionally does not open as expected. I cannot say for sure that the error you reported is the same that I have seen but perhaps it will still work. Thanks, Larry

[markmcc]

Hi Larry,

Thanks for the response.  This is an on-premise solution. I have tried clearing the cache and restarting the browser, but no luck.

Thanks,

Mark

[kyle_wolff]

Hi Mark,

On the Flexera Analytics server, is the service IBM Cognos in a 'Running' status?

[markmcc]

Hi Kyle,

Yes, the IBM Cognos service is running.

Thanks,

Mark

[steven_donovan1]

Hi Mark, Is your account assigned to the user role for cognos? Are you using the service account to access Cognos? I would submit a support case if these 2 are a yes.

[casaletta]

Check the Flexnet.properties file from the folder - <C:\Program Files\ibm\cognos\analytics1\configuration> .

it should be http://flexnet server.

[markmcc · Accepted solution]

Thanks Steven.  I submitted a case and received the following article...

https://community.flexera.com/t5/FlexNet-Manager-knowledge-base/Troubleshoot-Cognos/ta-p/2251

Issue 4 in the article resolved the problem I was encountering. I had to set the service account for the user identity in IIS > BusinessReportingAuthentication web service > Authentication > Anonymous Authentication.