Occasional contributor

Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution

We are receiving the following message when trying to access Analytics...

"Connection to FlexNet Manager Platform failed. Please make sure the FNMP admin server is up and running at http://xxxxxxxxxxx, and that the BusinessReportingAuthenticationService web service is correctly configured. Click on Sign in to login again."

This recently stopped working as we were able to access Analytics before.

On-premise solution.

0 Kudos
1 Solution

Accepted Solutions
Occasional contributor

Re: Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution

Thanks Steven.  I submitted a case and received the following article...

https://community.flexera.com/t5/FlexNet-Manager-knowledge-base/Troubleshoot-Cognos/ta-p/2251

Issue 4 in the article resolved the problem I was encountering. I had to set the service account for the user identity in IIS > BusinessReportingAuthentication web service > Authentication > Anonymous Authentication.

View solution in original post

7 Replies
Active participant

Re: Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution
Mark_m, Is this OnPremise or SaaS? Have you tried logging out, clearing the browser cache and logging back in? I am using the SaaS version and Analytics area occasionally does not open as expected. I cannot say for sure that the error you reported is the same that I have seen but perhaps it will still work. Thanks, Larry
0 Kudos
Occasional contributor

Re: Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution

Hi Larry,

Thanks for the response.  This is an on-premise solution. I have tried clearing the cache and restarting the browser, but no luck.

Thanks,

Mark

0 Kudos
Active participant

Re: Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution

Hi Mark,

On the Flexera Analytics server, is the service IBM Cognos in a 'Running' status?

0 Kudos
Occasional contributor

Re: Flexera Analytics - You could not be signed into Flexera Analytics

Jump to solution

Hi Kyle,

Yes, the IBM Cognos service is running.

Thanks,

Mark

0 Kudos