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avinash
Flexera beginner

Export run stage is not completed

Hi Tea, We have installed the FlexNet Manager Suite and then configured the Export set and Export definition and then runs the scheduled job for the asset. the record is created in "x_fls_flexera_fnms_export_run" table but it not completing the stage. Please help us to resolve this.
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7 Replies
mfranz
Analyst

Re: Export run stage is not completed

Hi,
I am not familiar with what your screenshot shows. Could you please give us some details, like do you run FNMS Cloud or on-premise? Can you get any error logs?
Best regards,
Markward

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Moderator JohnSorensenDK Moderator
Moderator

Re: Export run stage is not completed

@avinash if you followed documentation when configuring FNMS -> ServiceNow integration and you still don't see these tasks progressing from 'Waiting' status you may want to create a support case to get assistance troubleshooting to find the root cause and get it corrected. Thanks, John Sorensen
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avinash
Flexera beginner

Re: Export run stage is not completed

Hi John, Thanks for you update, I have complete all the task as it is mentioned in document but still it is not working, Will connect with FlexNet support engineers for the resolution Regards, Avinash
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Moderator JohnSorensenDK Moderator
Moderator

Re: Export run stage is not completed

@avinash Just a thought, have you checked that the ServiceNow Integration Option is enabled license wise? To check this launch the ManageSoft.Activation.Wizard and click Details and then check that it's enabled, please refer to attached screen shot. If it's not enabled you need to open a support case to receive an updated license key with the ServiceNow Integration Option enabled. Thanks, John Sorensen
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