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nvaureal
Level 3
‎Jun 10, 2020 03:30 AM

Deallocate license on a device not taken into account

Hello,

I'm looking to remove a Red Hat license and transfer it to a Red Hat Datacenter license.
So I tried to remove the license from the device by clicking 'deallocated' and assigned the Datacenter license to the device with 'allocated' . As a result, the device appears in consumption twice. On the Red Hat license and the Red Hat Datacenter license. I can't remove it from the other license. How can I do it correctly please?

Thank you. 

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3 Replies
kathy_allen
Level 7
‎Jun 10, 2020 06:30 AM

Have you run a full reconcile after making the change?
nvaureal
Level 3
In response to kathy_allen
‎Jun 10, 2020 06:43 AM

Yes!
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kclausen
Flexera Alumni
In response to nvaureal
‎Jun 10, 2020 07:57 AM

@nvaureal 

So you see the same device on the Consumption tab of the 2 licenses?  One of the licenses shows as "Allocated" and on the other license it shows as "Unallocated"?

Which license has actual consumption?

Do both licenses have the same base application(s) and Upgrade/Downgrade rights?

What is the License Metric?