Our current instances are reported by Flexera as exceeding our licensed level, but in reality there over a period there has been many dead systems (crashed, no more in active use etc.) which are also being reported in the license. I am looking at the FlexNet Connect console page and could not find a way to identify or delete the stale instances. Using FlexNet Connect 12.01.
The quota count for each unique users (devices) that connects to the FNC Publisher portal is determined by the number of unique users in that year. This should reset every year. So, a device which was truly inactive would not have any activity, so it would not count against the next years quota.
If you feel you're seeing devices that are indeed 'inactive', then please raise a support case and provide some examples of the inactive devices you're referring to. We'll look into this further for you.
