Hello, Our current instances are reported by Flexera as exceeding our licensed level, but in reality there over a period there has been many dead systems (crashed, no more in active use etc.) which are also being reported in the license. I am looking at the FlexNet Connect console page and could not find a way to identify or delete the stale instances. Using FlexNet Connect 12.01.  I read through some KB items, esp. this one of interest - https://community.flexera.com/t5/FlexNet-Connect-Forum/What-happens-to-inactive-clients/m-p/14100 but this did not mention what is the suggested option to clear a dead user-instance/system. Please let me know what are the options for us to clear the stale systems. ... View more

We have 3 InstallShield licenses; we are already using one on IS 2018 on a Windows 10 system for a new project. Trying to use another one on the newly setup Windows XP and "InstallShield 2011 Standalone Build Node-Locked License" as we have to support the older project. Post installation I could not find any software being installed on the Windows XP system. The Windows XP shows C:\Program Files\InstallShield\2011 SAB\ and the directories below but could not find a way to open the Installshield IDE. Languages Modules ObjectGallery Objects ObjectsPro Program Redist Script SetupPrerequisites Skins Support System Validators The license page shows the below information for all three licenses. Is it an issue with the license? Ethernet Address: 0aaaaaxxxxxe (WindowsXP_IS_2011) Generated By: MY-FN MY-LN on May 21, 2019 ... View more