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"The Path is not accessible" alert when running normalize

When I attempt to start a normalize process I receive an alert that the path is not accessible: \\server\export. When checking in the Normalize Settings the folder path has not changed and it successfully connects when I test connection. Has anyone seen this before or have thoughts on where to start looking to explore the root cause of the issue?


(1) Solution

Thanks John for the reply. I believe you were on the right track. This issue began after a password rotation. The password update process had to be attempted several times in the setup before everything corrected. 

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(2) Replies

@MiltonJ 

Which user is running the normalization process (configured to run the Flexera Data Platform Service) and does that user have the rights to connect to \\server\export ?

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Thanks,

Thanks John for the reply. I believe you were on the right track. This issue began after a password rotation. The password update process had to be attempted several times in the setup before everything corrected.