"The Path is not accessible" alert when running normalize

[MiltonJ]

When I attempt to start a normalize process I receive an alert that the path is not accessible: \\server\export. When checking in the Normalize Settings the folder path has not changed and it successfully connects when I test connection. Has anyone seen this before or have thoughts on where to start looking to explore the root cause of the issue?

[JohnSorensenDK]

@MiltonJ 

Which user is running the normalization process (configured to run the Flexera Data Platform Service) and does that user have the rights to connect to \\server\export ?

Thanks,

[MiltonJ · Accepted solution]

Thanks John for the reply. I believe you were on the right track. This issue began after a password rotation. The password update process had to be attempted several times in the setup before everything corrected.