We're having problems with an account that has on average 4000-6000 disk volumes and we realize that creating new volumes is quite slow, timing out frequently, requiring a lot of orchestration to work around 240s API timeouts and wait limits. It appears that the API is not performing at scale.
Are there any updates coming to resolve this?
Jul 26, 2019 11:52 AM
We are aware of slowdown you've experience when iterating over 6K plus volumes. The issues are due to the performance of the appliance (RCA-V). At this point we don't have any immediate plans that would improve the performance, but I will reach out to our product team and make sure they are aware of the problem. I will keep you posted on any changes.
Jul 26, 2019 01:49 PM
Thanks for confirming this limitation.
We are currently at 4.7k volumes in one account and we're experiencing daily deployment failures due to timeouts related to creation of new volumes. We're currently paying for PS to work around the issue, which is not really working, nor is it addressing the root cause.
Our business is not stagnant - we're expecting significant growth year over year. We'll be at 6k within a few months and at 8k in 24 months.
The deployment architecture for RCA-V is one instance per data center. How are we supposed to scale this up?
Aug 14, 2019 01:11 PM
Hi! I looked and @egonzales is on vacation until the 21st. He'll respond upon return. Thank you for your patience!
Aug 14, 2019 02:18 PM - edited Aug 14, 2019 02:19 PM
Thank you for the feedback. I'm also in contact with your Professional Services Engineer. I know there are some changes to the ESXi you are experimenting with. I will make sure your experience with the appliance is shared with our product team.
I will contact you privately regarding your specific usage pattern to follow up.
Sep 19, 2019 10:15 AM
About a year ago, there weren't any concrete plans to resolve this.
Jul 14, 2020 12:16 AM - last edited on Jul 14, 2020 10:44 AM by KPBussey
I am extremely sorry for this level of frustration and concern. Let me pull in one of the product management team here so they can share what's planned. I've also asked they contact you offline as well.
Jul 14, 2020 09:19 AM