I need to cc the Approval notification and it does not send the email to the CC address. I have verified the address is good and it works on the Order notification but not the approval request notification.
Please help.
‎Jan 22, 2020 02:28 PM
Currently it has become a non-issue, changed the Workflow as to when the CC email needs to go out to the "Approved Notification" and that seems to work. So for now I mark this as resolved.
‎Feb 06, 2020 09:16 AM
Do you see anything in the EmailApprovers.log? I have 2 users on a cc and one email distribution list and receive the emails as the cc: or bcc on a general catalog item.
‎Jan 22, 2020 03:18 PM
yes it is a General Catalog item. Not seeing anything in the EmailApprovers.log, or the email logs in the Site Management<logs<Email log
‎Jan 23, 2020 08:55 AM
It appears that it does not send CC or BCC only on the "Request For Approval" notification. The other notifications "Software/General Catalog Item Request Order" and "Request Approved" notifications are working.
So is it that the Request for Approval can not be sent to CC/BCC?
‎Jan 27, 2020 09:03 AM
It looks like the initial approval email which gets sent out should support a CC and BCC.. Do you see any exceptions in EmailApprovers.log file? Can you confirm that you only have a single CC address defined? Is the CC address defined at the catalog item level, or at the global level? Finally, what version of AP are you running?
‎Jan 27, 2020 10:40 AM
Nothing in the EmailApprovers.log.
I did test with just one CC address defined.
It is at the Catalog item level.
Running version 2019r1
‎Jan 30, 2020 07:04 AM
‎Jan 30, 2020 10:20 AM
Currently it has become a non-issue, changed the Workflow as to when the CC email needs to go out to the "Approved Notification" and that seems to work. So for now I mark this as resolved.
‎Feb 06, 2020 09:16 AM